Help centre
Frequently asked questions
Quick, practical answers about shopping with us. For help with a specific order, keep your order number and checkout phone number ready when you contact support.
Orders
Placing, confirming, changing, and tracking an order.
How do I place an order?
Add the products you want to your cart, proceed to checkout, enter your delivery details, review the order summary, and submit your order.
How will my order be confirmed?
After you submit your order, our team will contact you by phone to confirm the order details before processing begins.
Can I change my order after submitting it?
If the order has not yet been processed or dispatched, contact our support team as soon as possible. We will try to make the requested change, but changes depend on the order's current status and product availability.
Can I cancel my order?
Orders can generally be cancelled before dispatch. Contact our support team as soon as possible and provide your order number and the phone number used at checkout.
How can I check my order status?
Contact our support team with your order number and the phone number used at checkout, and we will provide the latest available update.
Payments
Payment methods, displayed prices, and order charges.
What payment methods do you accept?
The payment methods currently available for your order are shown during checkout. Additional payment methods may be added in the future.
Are there any hidden charges?
No. The order summary shows the product subtotal and any applicable delivery charges before you submit the order.
Are prices displayed on the website final?
Product prices are shown on each product page. Any applicable shipping or other order charges are displayed in the checkout summary before submission.
Products
Availability, product details, and image accuracy.
Are the product images accurate?
We aim to display products as accurately as possible. Colors may look slightly different because of lighting, photography, or your device's display settings.
How do I know if a product is in stock?
Product availability is displayed on the website and is checked again when your order is submitted.
Can a product become unavailable after I order it?
In rare cases involving inventory discrepancies or damaged stock, a product may become unavailable after submission. Our team will contact you if this affects your order.
Where can I find product dimensions, colors, sizes, or specifications?
Available product-specific details are listed in the description, options, and specifications on each product page.
Still need help?
Visit the contact page for our current phone, email, and store address.
Contact customer support