Purchase support
Returns & exchanges
If something is wrong with your order, contact us before returning the item. Eligibility depends on the product, its condition, the reason for return, and stock availability for exchanges.
Before requesting a return
- Keep your order number and checkout phone number ready.
- Keep the product and original packaging in their current condition.
- Take clear photos or videos if the item is damaged or incorrect.
- Contact support for eligibility and return instructions before sending anything.
Return & exchange questions
General guidance for returns, exchanges, and product issues.
Can I return a product?
Eligible products can be returned according to our return conditions. Some categories have different conditions for hygiene, safety, or product-specific reasons. Contact support before sending an item back.
Can I exchange a product?
Eligible products may be exchanged subject to availability and the applicable return and exchange conditions. Contact support with your order details to confirm eligibility.
What if I receive the wrong product?
Contact our support team immediately with your order number and clear photos of the item received. We will review the issue and assist with the appropriate resolution.
Are opened beauty or cosmetic products returnable?
For hygiene and safety reasons, opened or used cosmetics are generally not eligible for return unless they are defective, damaged, or incorrectly supplied.